Use this form for installation questions, renewal issues, environment-specific troubleshooting, and rollout blockers. The more context you include, the faster the first response tends to be.
Environment
Include the domain, hosting path, and what step you were on when the issue appeared.
Expectation
Tell us what you expected to happen, what actually happened, and whether the issue is repeatable.
Evidence
Attach screenshots, logs, or documents when they help explain the issue faster than text alone.
Helpful context includes the deployment domain, the step you were on, any exact error message, and what changed before the issue appeared.
Attachments
Upload screenshots, logs, PDFs, or documents that make the issue easier to diagnose. Allowed types: jpg, gif, png, txt, rtf, pdf, doc, docx, zip. Maximum size: 200 KB.
Deployment context
Tell us whether this is an evaluation, localhost test, or production domain so we can answer from the right licensing path.
Repro steps
If the problem happens consistently, list the exact steps so the team can reproduce it on the first pass.
What changed?
Mention recent updates, license renewals, server moves, or configuration changes if they may be related.
Alternate routes
If the issue is still broad or early-stage, those resources may answer it faster than waiting for a support reply.
ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.
Deployment
Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.
Commercial model
One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.
AI Flexibility
Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.