Support request

Send the team enough context to troubleshoot your deployment without the back-and-forth.

Use this form for installation questions, renewal issues, environment-specific troubleshooting, and rollout blockers. The more context you include, the faster the first response tends to be.

Good ticket checklist

Environment

Include the domain, hosting path, and what step you were on when the issue appeared.

Expectation

Tell us what you expected to happen, what actually happened, and whether the issue is repeatable.

Evidence

Attach screenshots, logs, or documents when they help explain the issue faster than text alone.

Your name

Email address

Subject

Message

Helpful context includes the deployment domain, the step you were on, any exact error message, and what changed before the issue appeared.

Attachments

Upload screenshots, logs, PDFs, or documents that make the issue easier to diagnose. Allowed types: jpg, gif, png, txt, rtf, pdf, doc, docx, zip. Maximum size: 200 KB.

Read FAQs First

Before you send

A few details save a lot of time.

Deployment context

Tell us whether this is an evaluation, localhost test, or production domain so we can answer from the right licensing path.

Repro steps

If the problem happens consistently, list the exact steps so the team can reproduce it on the first pass.

What changed?

Mention recent updates, license renewals, server moves, or configuration changes if they may be related.

Alternate routes

Email support directly View all contact options Deployment guide

Need product basics?

The FAQ and deployment guide cover the most common setup questions.

If the issue is still broad or early-stage, those resources may answer it faster than waiting for a support reply.

Open Help Center Downloads

Owned customer support software

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ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

Download ZChat See Product Demo

Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.