AI chatbot for your website, ready in minutes

ZChat learns from your website and files, then answers your visitors' questions automatically, day and night. When a question needs a person, it hands the chat to your team. It also works on WhatsApp, Instagram and nine more channels.

Chat templates

Classic

The default. A quiet rounded panel that sits on almost any site without argument.

Calm

Softer contrast and roomier spacing, for content-heavy sites where chat should not shout.

Contrast

Heavier weights and firmer edges. Stays readable on busy or image-led pages.

Executive

Restrained and formal - the one to pick for finance, legal and B2B sites.

Glass

A translucent panel over a blurred backdrop. Best on sites with strong photography.

Hero

A larger opening panel that gives the welcome message and starter prompts real space.

Persona

Built around a named assistant with an avatar, for when the AI should feel like someone.

Portal

Structured and dense, for help centres where people arrive already looking for an answer.

Warm

Rounder shapes and a friendlier palette, suited to retail and hospitality.

Answers from your content

Crawl your website, upload PDFs, Word files and scanned documents, connect Notion or Google Docs, import YouTube captions, or write Q&A pairs. When nothing matches, it says so instead of guessing.

Does the work, not just the talking

Switch on built-in actions to book meetings, capture leads, check order status, open Zendesk or Freshdesk tickets and alert your team in Slack, or connect your own API.

Hands off to a human

Visitors can ask for your team at any point. An agent picks up the same thread with the full transcript, whether it started on your website, WhatsApp or Instagram.

You stay in control

Choose the model: OpenAI, Anthropic, Gemini, DeepSeek, Mistral or OpenRouter. Test changes before customers see them, and sign your team in with SSO on every plan.

An answer. An action. A helping hand.

Your policies, explained in a conversation.

Give visitors a useful answer from the content you maintain. When the knowledge is missing, ZChat can explain the gap and route the conversation to your team.

Illustrative conversation: Can I return a gift without a receipt? Our gift-return policy allows an exchange with the order number. Do you have it handy?

  • Find relevant business content
  • Answer using that knowledge
  • Keep the conversation in your inbox
Explore knowledge sources

Connect the answer to your business systems.

Configure an order lookup or your own API action so the AI can use current information. You choose the connected tools and the actions it can run.

Illustrative conversation: Where is my order #1042? Your order has shipped. The carrier currently estimates delivery on Thursday. Here is your tracking link.

  • Collect the information your action needs
  • Look up the order in your connected system
  • Return the result in the same chat
Explore AI actions

Let your team take it from here.

A customer can ask for a person without losing the conversation. Your teammate receives the transcript; offline requests stay in the queue.

Illustrative conversation: I need help with a damaged delivery. Can I talk to someone? Hi, I’m Sam from support. I’ve read your conversation. Could you share a photo of the damaged item?

  • Recognize the request for a person
  • Keep the transcript with the handoff
  • Reply from the shared inbox
Explore human handoff

Sample business data. Answers and actions depend on your knowledge and connected tools.

Start with the whole experience.

One site, 500 AI messages each month, and full features. Your widget includes a “Powered by Zchat” link. $0 per month. No credit card required.

Test before launch

Save common questions as answer tests. Rerun them after knowledge changes and review the answers in the sandbox.

Keep your answers useful as your business changes.

Know what your AI is answering from.

See source coverage and resolve import problems.

Inspect indexed, skipped and failed sources. Update approved articles and check their status before relying on them in customer conversations.

Manage knowledge sources

Recheck the questions that matter.

Review changed answers before publishing.

Save customer questions as answer tests and rerun them in the sandbox. Expected-phrase and decline checks flag answers for review; a passing check still needs an accuracy review.

Explore answer testing

Turn missed answers into next steps.

Keep your team in control of improvements.

Review feedback and knowledge gaps, draft missing answers, and approve the content your AI can use. Answer corrections can become reusable knowledge.

Explore the quality loop

How it works

  1. Create your free workspace.
  2. Import your website, documents, Notion or Google Docs.
  3. Switch on the actions you want and test the answers.
  4. Add the widget with one script tag, and connect WhatsApp, Instagram or Messenger if you use them.
  5. Review unanswered questions and improve your knowledge.

Frequently asked questions

Is the free plan a trial?

No. The free plan includes one site, one seat, 500 AI messages a month and full features, with a “Powered by Zchat” link. Paid plans increase your site and message allowances and remove the branding link.

What does it cost after that?

$29 per agent seat per month on ZChat-managed AI, or $15 per seat if you bring your own AI provider key and pay that provider directly. No usage credits and no per-resolution fee.

How long does it take to get running?

Paste one script tag into your site, point ZChat at your URL, and it crawls your public pages into a knowledge base. Most of the work after that is reading what it could not answer.

What can it learn from?

Your website, uploaded PDF, Word, Excel, PowerPoint, CSV and scanned files, Notion pages, Google Docs, YouTube captions, Q&A pairs and articles you write by hand. Turn on a scheduled re-crawl and answers follow your site when it changes.

What happens when my team is offline?

The visitor can still ask for a person and keep their place in the queue, and the AI keeps helping in the meantime rather than going quiet. Your team picks up the same thread, with the transcript, when they are back.

Can it do more than answer questions?

Yes. Switch on built-in actions to book meetings, capture leads, check orders, open Zendesk or Freshdesk tickets and alert your team in Slack, or connect your own API. Every action has its own on/off switch.

Which channels does it work on?

Your website, WhatsApp, Instagram, Facebook Messenger, Telegram, Discord, LINE, Slack, Microsoft Teams, email, SMS and phone calls, all in one inbox with the same AI and the same handoff.

How much control do I have over what it does?

You choose which knowledge it may use, which tools it may call, which domains may embed the widget, and who on your team can change any of it. Requests are rate limited, and individual visitors can be blocked.

Which AI models can it use?

ZChat-managed AI runs on OpenAI. With your own provider key you can pick OpenAI, Anthropic Claude, Google Gemini, DeepSeek, Mistral, or any model on OpenRouter such as Llama, Qwen and Kimi, and pay that provider directly.

What languages does it speak?

The AI replies in the language the visitor writes in. The chat window's own buttons and messages follow the visitor's browser in English, Chinese, Spanish, French, German, Portuguese or Japanese.