Product tour

See ZChat from the inside

Walk through the web dashboard, widget builder, AI configuration, and agent workspace that ship with every ZChat license.

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Dashboard

Your command center

See active agents, open sessions, average response time, and satisfaction ratings at a glance. The dashboard gives admins a single view of everything happening across the support operation.

Real-time session and agent activity

Key metrics - response time, ratings, volume

Recent sessions with quick access to transcripts

ZChat dashboard with session metrics and agent overview

Widget Builder

Customize and embed in minutes

Pick brand colors, set the greeting message, configure pre-chat fields, and preview the widget live. When it looks right, copy the embed code and drop it into your site.

Live preview as you configure

Brand colors, position, greeting, offline message

One-line embed code for any website

AI Chatbot

Connect your own AI provider

Choose Ollama for local inference, or connect OpenAI and Anthropic with your own API keys. Set the system prompt, adjust temperature, define handoff keywords, and let AI handle first contact while agents stay in control.

Ollama, OpenAI, and Anthropic supported

Custom system prompt and model selection

Automatic handoff to human agents

ZChat AI chatbot configuration with provider and handoff settings

Chat Sessions

Full conversation history

Search and filter past sessions by agent, date, or visitor. Every transcript stays in your own database for QA review, compliance, and follow-up.

Searchable session history

Filter by agent, status, date range

Data stays in your own SQL Server

Agent Management

Add agents, assign roles

Create agent accounts with admin or agent roles. Each agent gets their own login and presence status.

Settings

Configure your deployment

Set site name, agent limits, auto-distribution, email notifications, and server info from one settings page.

Ready to try it yourself?

Download ZChat for free, install on localhost, and explore every screen shown above in your own environment. No credit card, no time limit.

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Owned customer support software

Deploy live chat on your own terms, not on someone else's pricing model.

ZChat gives you the installable server, web dashboard, website widget, and desktop agent tools in one self-hosted product you buy once and keep. Run it on infrastructure you trust and connect AI only if and how you want it.

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Deployment

Install on Windows or Linux, behind IIS or Nginx, in a VM, or in Docker if that fits your stack.

Commercial model

One-time purchase, perpetual license, and no monthly per-agent bill attached to growth.

AI Flexibility

Use Ollama locally or connect OpenAI and Anthropic with your own provider accounts.